In Poland, recent years have seen a significant increase in interest in alternative methods of resolving conflicts and disputes, including mediation. This is not surprising, since treating conflict work as a creative process during which the parties work out a mutually satisfactory solution makes it an attractive alternative to taking a dispute to court. Assuming that for effective mediation, the mediator's personal predispositions are as important as the knowledge and skills acquired in courses and training, we analyze selected psychological competencies of mediators, taking into account the specifics of the conflict resolution process they support. The article emphasizes the importance of creative thinking and behavior in the mediation process, taking into account the various stages of the process. Key words: ADR, mediation, conflict, psychological competence of mediators. Language: Polish